We want you to be satisfied with Videsys. New subscribers can get a full refund within 14 days of their first payment. Payments and refunds are processed through Flouci, our payment service provider.
This policy applies to all payments made to Sté VIDESYS SARL for the Videsys service. It forms part of our Terms of Service and can be read before any payment.
Nothing renews automatically: you choose to renew, for one month or one year, from Settings in your workspace. A renewal is not refundable once the new period has started, except in the cases in section 2 (non-delivery, duplicate or incorrect charge).
You can stop at any time, without fees, simply by not renewing, or by telling us. Your access continues until the end of the period already paid, and no further payment is ever taken.
Videsys is a digital service, so there is no physical product to return. The equivalent of an exchange is a plan change:
Contact us with your account email and the date of the payment:
We confirm receipt within 2 business days and give our decision within 5 business days.
Approved refunds are issued through Flouci to the payment method used for the original payment, in Tunisian dinars, for the amount actually paid. The amount is usually credited within 7 to 14 business days, depending on your bank.
Please contact us before opening a dispute with your bank: we can usually resolve the matter faster. Any dispute that cannot be settled amicably is handled as described in section 15 of our Terms of Service.
We may update this policy. The version in force on the date of your payment applies to that payment.